Items need to be returned using MEMORYBYTES’ Returns process. You must follow the procedure that will determine if the item can be returned, if so you will need to email us and we will deal with you on a personal basis. If your item develops a fault and is within the product warranty period then please contact us via the contact us page on email@example.com One of our highly trained customer service representatives will contact you back within 1 working day. With instructions on how to send the item back. Orders up to 28 calendar days are entitled to either a repair, replacement or refund. Those orders older than 28 calendar days are only entitled to a replacement.
If your return does not contain the Returns details and in the form prescribed during the returns process your item may not be processed and you may lose your right to a refund. You are liable for the safe return of the item. We recommend that you return the item using tracked and/or recorded mail, and you should obtain a certificate of postage from the Post Office.
The faulty product must be free of faults caused by accident, neglect, misuse or normal wear and tear.
Any warranty period commences from the time of receipt.
The manufacturer of the product may provide a warranty. You should ensure that you have registered your product with the manufacturer if this facility is available to ensure you are able to claim under their warranty if required. We are not responsible for the enforcement of manufacturer warranties and are not bound by them.
If you believe that your item is faulty you must follow the returns process. You will be asked some questions to help us determine if the item can be returned and if agreed, you will be provided with a returns number and details of how to return the item to us.
You must follow the procedure that will determine if the item can be returned.
We test every item returned to us, once received it will be inspected and tested by our test centre.
If the item is found to be faulty we may, depending on the circumstances, offer a replacement of item, a credit note or if appropriate a refund.
If no fault can be found by our test centre, the item will be returned to you at your cost plus the cost of any returns postage borne by us and an administration charge of not less than £1.50. These costs must be paid prior to dispatch. If you decline to pay these costs within 30 days of being notified that there was no fault and the resultant cost of return we may dispose of the items as we see fit.
Here at MEMORYBYTES.co.uk we are proud to say that we are a British based company selling and distributing from the UK Mainland only. We use at least 1st Class Post dependent on your goods. Our shipments are sorted by ourselves. Where goods are sent using tracked or recorded mail (if available from the dispatch location) then you will need to be available to sign for the package or to collect the goods from the post office.
We will deliver the goods that you order to the delivery address you give when you place your order. Delivery is made to the address and not to the person named in the delivery address.
We aim to arrange shipping of all “in stock” items within 24 hours of receiving your order. Your order may be delayed if the item is not in stock with our suppliers. Some items may be unavailable and the current stock status is approximate. We are not able to supply dates our suppliers may get an item in stock. Same day shipping will only occur if your order is placed before 06:00hrs and we have all your ordered items in stock at our warehouse.
Delivery times are calculated in working days – i.e. Monday to Friday inclusive. If you order after 06:00hrs please calculate your delivery time as if your order had been placed the following working day. In the case of bank holidays, please allow an extra two working days.
Once we accept your order, we will endeavour to deliver the goods within the delivery period that applies to the option you have chosen. If we do not deliver within the applicable delivery period and you have given us the correct full delivery address then you may apply for a refund of the delivery charge (this does not apply to goods delivered free of charge). The expected delivery period is specific to the country delivery address.